Terms of Service

Effective date: August 10, 2026

Last updated: July 9, 2026

Eligibility

You must be at least 13 years old to use Roomie. By using the service, you confirm you meet this age requirement. If you are under 18, you may purchase a subscription only with the permission of a parent or legal guardian where your local law requires it.

Use of the service

Roomie provides focus and productivity features, including focus sessions, focus areas, and related social and accountability tools. The core Roomie experience is free. You can optionally support Roomie by purchasing the Roomie Supporter subscription described below.

Accounts and authentication

Account access is provided via Google or Apple sign-in. You are responsible for maintaining the security of the account you sign in with and for all activity that occurs through your Roomie account.

Roomie Supporter subscription

What you get

Roomie Supporter is an optional subscription (monthly or annual) that lets you support Roomie's development. Benefits currently include a supporter badge shown next to your name and early access to future supporter perks. Because Roomie is an evolving product, supporter benefits may be added, changed, or retired over time, and no specific benefit is guaranteed to remain available. If we materially reduce the benefits of your active subscription, you may cancel it and, for subscriptions purchased on our website, request a refund for the unused, prepaid part of your subscription period.

Where you can subscribe and who bills you

• Apple App Store (iOS app): your purchase is made from and billed by Apple. Apple's media services terms and standard licensed application end user license agreement apply, and the subscription is managed through your Apple account.
• Google Play (Android app): your purchase is billed by Google, and the Google Play Terms of Service apply.
• roomie.cafe (web): checkout is handled by our subscription platform with payment processing by Stripe, which acts as merchant of record. This means your purchase is made from Stripe, which is responsible for the transaction, including collecting and remitting applicable taxes such as VAT. Roomie provides the subscription service and its benefits.

Auto-renewal and billing

Your subscription renews automatically for successive periods of the same length (monthly or annual) at the then-current price until you cancel. Your payment method may be charged up to 24 hours before each renewal date. If a renewal payment fails, your subscription may enter a grace period or be paused while the payment is retried, and supporter benefits may be suspended until payment succeeds.

Price and price changes

The full price of each subscription option is shown before you subscribe. We may change subscription prices. For existing subscribers, a price change takes effect no earlier than your next renewal, and we will give you clear advance notice — at least 30 days — by email or in-app message, so you can cancel before the new price applies. Purchases made through Apple or Google follow those stores' own price-change and consent processes.

Cancellation

You can cancel at any time. Cancellation takes effect at the end of the current paid period, and you keep your benefits until then. How to cancel depends on where you subscribed:

• iOS: open Settings on your Apple device, tap your name, then Subscriptions (or manage subscriptions in the App Store).
• Android: open Google Play, tap your profile, then Payments & subscriptions → Subscriptions.
• Web: use "Manage subscription" in Roomie to open the customer portal, or email [email protected].

Deleting your Roomie account does not cancel a subscription purchased through Apple or Google. Cancel it in the relevant store, or you may continue to be charged.

Refunds and your 14-day right of withdrawal

Purchases on roomie.cafe: if you live in the EU/EEA or another jurisdiction with a statutory right of withdrawal, you may withdraw from your subscription within 14 days of purchase without giving a reason. By subscribing, you request immediate access to supporter benefits and acknowledge that if you withdraw within those 14 days, your refund will be reduced in proportion to the time you already had access. To withdraw, email [email protected] with a clear statement that you withdraw from your subscription. Refunds for web purchases are issued through Stripe to your original payment method.

Purchases through Apple or Google: refund requests are handled by Apple (reportaproblem.apple.com) or Google (Google Play refund policy) under their own rules. We cannot issue refunds for store-billed purchases directly, but we will help where we can.

Beyond the above, fees for subscription periods that have already started are non-refundable, except where these Terms or applicable law provide otherwise. Nothing in these Terms limits your statutory rights as a consumer.

Promotional supporter status

We may grant supporter status free of charge — for example, as a thank-you or as part of a promotion. Promotional grants are not purchases: they may expire or be withdrawn at our discretion and carry no billing, renewal, or refund rights.

Supporter status is personal

Supporter status and any related digital benefits are tied to your account. They are personal to you, cannot be transferred, resold, or exchanged for money, and have no monetary value outside Roomie.

Payment processing

Payments are processed by Apple, Google, or Stripe, depending on where you subscribe, and we use a subscription management platform to link your purchase to your Roomie account. Roomie never receives or stores your full card details. Our Privacy Policy explains how payment-related data is handled.

User-generated content

Roomie allows you to create and share content, including focus sessions, reflections, comments, and profile information ("User Content"). You retain ownership of the User Content you create.

By posting User Content, you grant Roomie Technologies OÜ a non-exclusive, worldwide, royalty-free license to store, display, and distribute your content within the Roomie service solely for the purpose of operating and improving the product. This license ends when you delete your content or your account.

You are solely responsible for your User Content and represent that you have all rights necessary to post it. You agree not to post content that:

• Is unlawful, threatening, abusive, harassing, or defamatory.
• Contains hate speech, discrimination, or content that targets individuals based on protected characteristics.
• Is sexually explicit, violent, or otherwise harmful.
• Infringes the intellectual property or privacy rights of others.
• Is spam or contains misleading information intended to deceive other users.

Content moderation

We provide tools for users to report content that violates these Terms and to block other users. We review reports and may remove content or take action on accounts at our discretion. We are not obligated to monitor all User Content, but we reserve the right to do so.

Acceptable use

In addition to content standards above, you agree not to:

• Use Roomie for unlawful, abusive, or harmful activities.
• Attempt to interfere with platform security or availability.
• Impersonate any person or misrepresent your affiliation with any entity.
• Scrape, crawl, or use automated means to access the service without our permission.
• Misuse the product in a way that harms other users or Roomie.

Availability and changes to the service

We may update, improve, or modify Roomie at any time. Because Roomie is an evolving product, features may change or be discontinued. If we permanently discontinue Roomie or the Supporter subscription, active subscribers who purchased on our website will receive a refund for the unused, prepaid part of their subscription; store-billed purchases are handled under the relevant store's policy.

Changes to these Terms

We may update these Terms from time to time. If a change is material — in particular a change affecting paid subscriptions — we will announce it at least 30 days before it takes effect, by email or an in-app notice. If you do not agree with the updated Terms, you may cancel your subscription and stop using Roomie before the change takes effect. Continued use after the effective date means you accept the updated Terms.

Disclaimer and limitation of liability

Roomie is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim warranties and are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the service or from User Content posted by others.

Nothing in these Terms excludes or limits our liability for intent or gross negligence, for death or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited under applicable law. If you are a consumer, the statutory guarantees that apply to digital services in your country remain unaffected.

Termination

We may suspend or terminate access to Roomie if these Terms are violated, if needed to protect the service, users, or legal compliance, or at our discretion with reasonable notice where possible. If we terminate your access without a material breach of these Terms on your part, we will refund the unused, prepaid part of a subscription purchased on our website and direct store-billed subscribers to the relevant store's refund process. If we terminate because you materially breached these Terms, no refund is due except where required by law.

You may stop using Roomie at any time and delete your account in Settings. Account deletion has a 14-day recovery window, after which your data is removed as described in our Privacy Policy. Deleting your account does not cancel a subscription purchased through Apple or Google — cancel it in the relevant store.

Governing law and disputes

These Terms are governed by the laws of Estonia. If you are a consumer, you also enjoy the protection of the mandatory consumer-protection rules of the country where you live, and nothing in these Terms deprives you of those rights.

If you have a problem, please contact us first at [email protected] — we try to resolve issues quickly. Consumers in the EU may also refer a dispute to the Consumer Disputes Committee at the Estonian Consumer Protection and Technical Regulatory Authority (ttja.ee) or to an alternative dispute resolution body in their own country.

Language

These Terms are drafted in English, and the English version is the governing version. Translations of the Roomie interface are provided for convenience only.

Contact

For questions about these Terms, contact [email protected] or write to Roomie Technologies OÜ, Mulla 4.